No.14 Verbier privacy notice.

At No.14 Verbier we are committed to protecting your privacy and personal data. This policy describes how we collect, use, store and disclose your personal information.

 

Who are we?

No.14 Verbier Ltd
Registered office:  Lower Farm, Great Wolford, Shipston-On-Stour, Warwickshire, CV36 5NQ, United Kingdom

Company Number: 5352498

How do we collect information from you?

We collect information from you:

  •    when you make an enquiry via email, use our contact form.
  •    when you make a booking
  •    when you sign up to our newsletter/marketing communications.
  •    when you visit our website, our system automatically records information about the device accessing it. The data we collect is information on the browser type, version you are using, the IP address, system, date and time of access and the internet provider.
 What type of information is collected from you?

You may be asked to submit personal information about yourself when you make an enquiry or booking. We will collect this information so we can fulfil your request and booking.

No.14 Verbier collects information such as:

  •    title
  •    name
  •    date of birth
  •    e-mail address (used for booking confirmation and communication)
  •    phone number
  •    postal address for invoices and receipts.
  •    dietary requirements and allergy preferences once a booking has been confirmed before the start of your holiday.
 Location information:

If you use our website, we may receive your generic location (such as city or town).

Careers:

You may submit your CV if you’re interested in working for us this information may include:

  •    personal details
  •    employment details
  •    education
  •    salary history
  •    other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your record.

 How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to our newsletter/marketing communications), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  •    Internal record keeping.
  •    To send you service emails (booking confirmation, holidays planning and feedback requests).
  •    To improve our products and services.
  •    To send marketing communications if you have opted in to receive them.
Who has access to your information?

We will never rent, lease or sell your data to other companies or individuals. We will only transfer your personal information to a third-party if required by law to do so.

How and where do we store data?

We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain the Data that you provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. There may also be residual Data that will remain within our databases and other records, which will not be removed.

Access to your information

You can access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information. To make changes please email info@no14verbier.com. You can always unsubscribe from our marketing emails by clicking the ‘unsubscribe’ button at the bottom of any newsletter.

We use a third party provider, Campaign Monitor, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor’s privacy notice.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/ indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Please ensure you understand this policy in its entirety and take your time to read it. holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Google Analytics

When someone visits the No.14 Verbier website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. It helps us to understand how you use this site and determine ways that we can improve your experience. For example, it may track things such as how long you spend on the site and which pages you visit so that we can continue to produce engaging content. All this information is collected anonymously and is used to help us improve our site.

For more information on Google Analytics cookies, see the official Google policies page.

 Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Our website may contain links to other websites, plug-ins and applications run by other organisations. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. This privacy policy applies only to our website and what we do, so we please read the privacy statements on the other websites that you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Your Right To Complain

If you have any comments, questions or concerns about the contents of this Privacy Policy or the way in which we use your information, we encourage you to contact us using the details below to see if we can help resolve the issue in the first instance.

Email: Info@no14verbier.com

Telephone: +44 (0) 1608 674 217

However, if you’d still like to make a formal complaint or have concerns regarding the ways in which we use your information, you can contact the Information Commissioner’s Office (also known as the “ICO”). The ICO is an independent authority and the UK’s supervisory authority for information rights.

You can register your concerns on the ICO site by clicking here.

Changes to this statement

No.14 Verbier Ltd. May occasionally update this Privacy Policy to reflect company and customer feedback. No.14 Verbier encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in May 2018.

Contact Information

If you have any questions, comments or concerns about our privacy practices or how we collect, handle or use your personal information please contact info@no14verbier.com